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“Nexus of Forces” Will Shift the Balance of Power in Customer Service
Four powerful influences are converging to form a customer service perfect storm for big brands. Gartner calls the confluence of social interaction, mobility, information and cloud computing the “Nexus...
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Social, Mobile and the Convergence of the Twain
Social, mobile, SoMoLo, SoMoGlo, SoMoClo, social TV, click-to-call… as more and more communication channels begin to merge and meld, it becomes more and more difficult for brands to separate one from...
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